Frequently Asked Questions 

Handmade, Organic and Nourishing. Always

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions are available for some  answers. If you can’t find the answer, get in touch.

SHIPPING RATES
Shipping cost is based on the total weight and volume of product purchased and is determined by the shipping carrier. Retail orders over $75 that ship to the contiguous U.S. will ship for free by standard USPS shipping methods.

SHIPPING TIME
Our goal is to ship your order as quickly as possible. We ship orders from our Los Angeles, CA which is only open Monday through Friday. Retail orders are typically shipped within 7-10 days, but we do not guarantee a specific ship date. Turnaround is usually very fast, but when we run out of a product, we'll make it for you fresh! 

Wholesale orders ship in approximately 5-10 days depending on the size of the order. Please note that transit times for each shipping carrier may vary. Modern Skyn Alchemy is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. If you have questions regarding availability or need your order by a specific date, please contact us at hello@modernskyn.com.

LOCAL PICKUP
Local pickup is not available at this time. 

ORDER STATUS
You will receive an email notification with tracking when your order has shipped. If you have questions regarding existing order status, you may log in to check the status of your order or contact us at hello@modernskyn.com.

RETURNS / EXCHANGES
We hope that you will be 100% satisfied with your purchase; however, if you need to make a return or exchange we are happy to help whenever feasible. Any items that have been opened cannot be returned. Modern Skyn Alchemy does not cover the shipping costs to return items, and items must arrive in their original, unused condition. Please contact us for information to include with your return and return your unwanted items within 30 days of receiving your order. Custom items and sale items may not be returned or exchanged.

Gift Certificates are not returnable, and cannot be redeemed for cash.

SOMETHING'S WRONG!
If there is something wrong with your order, please reach out and we will make it right. If we believe that your items have a defect, we will send a replacement at no cost to you. We're a pretty nice bunch here, and we want you to love what you bought! Email hello@modernskyn.com or call/text us at (310) 431-7115

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